Last updated October 15, 2026

Refund policy

Failed generations return a video credit automatically. Cash refunds apply to eligible unused purchases and are returned to the original payment method.

At a glance

Generation failed

The task is marked failed and one video credit is automatically restored. This is a credit return, not a cash refund.

Unused purchase

You may request a refund for unused video credits within 14 days of payment, subject to applicable consumer law.

Completed video

A successfully delivered generation has consumed the digital service and is normally not refundable only because its artistic result was not preferred.

Duplicate or unauthorized charge

Contact us promptly. We investigate against the payment and account records and follow applicable payment and consumer-protection rules.

Failed generations

A generation may fail because the AI provider rejects or cannot complete the request, a service is unavailable, or the finished file cannot be stored securely. When the system records that failure, it returns the exact credit spent by that task.

You can use the returned credit with the same photos or different eligible photos. If an automatic return does not appear, contact support with your account email and task reference.

Unused credit packs

  • Submit the request within 14 days of the payment date.
  • Credits already used for successful videos are not unused.
  • For a partially used pack, any refund is limited to the unused portion and may be calculated proportionally to the original package price and discounts.
  • Refunded credits are removed from the account. A refund cannot create a negative credit balance; requests involving already-used credits may be reduced or declined.

AI output quality

AI video is probabilistic. A completed result may differ from the source photos in motion, expression, clothing, background or facial detail. Those variations alone do not mean the service failed. We do not currently promise a complimentary remake. A materially corrupted or inaccessible delivered file will be reviewed as a technical issue.

How to request a refund

  1. Email support@zombielovestorygenerator.com from the email address associated with your account.
  2. Include the payment date and order or payment reference.
  3. Do not attach the original photos unless support asks for them through a secure method.
  4. Approved refunds go to the original payment method. Stripe and your bank control how long the funds take to appear.

Consumer rights

Nothing in this policy limits non-waivable rights under the law that applies to you. Where you expressly request immediate delivery of digital content, statutory withdrawal rights may end once that content has been supplied, to the extent local law permits.